Vixen Care Plan
Year-round care for your solar system: scheduled checks, cleaning, monitoring, and a direct line to our team so small issues never become big bills.
Everything in your Vixen plan
Practical, scheduled care — not a one-off visit — so your panels, inverter, and electrics stay in good shape in Scotland's weather.
Panel cleaning
A scheduled clean, where we can reach the panels safely.
Annual health-check
A yearly inspection of the solar system, including the inverter and wiring.
Monitoring and remote support
We watch how the system is performing and help remotely when something looks off.
Written report
An MOT-style report with photos and recommendations after the health-check.
Priority support
Priority booking when you need a repair or an upgrade.
20% off labour
20% off labour for repairs or upgrades. Parts and materials are charged separately.
Solar panels are low-maintenance — not no-maintenance
Panels sit outside in wind, rain, pollen, and bird traffic. Without occasional care, output quietly drifts down while faults go unnoticed until they are expensive. A care plan keeps generation closer to what you paid for, year after year.
Protect your yield
Soiling and shading from debris can chip away at generation. Cleaning and checks help your system stay closer to its design output.
Catch faults early
Inverters, isolators, and connections can develop issues over time. Routine inspection means we spot warning signs before they become call-outs.
Match a 25+ year lifespan
Your install was built to last decades. Ongoing care helps protect the return on that investment. It does not replace a manufacturer warranty.
What members say about care & Vixen
Short excerpts from verified reviews — full stories on Trustpilot.
We moved into a home with solar but no paperwork. GreenFox helped us get export registration sorted, serviced the panels, and replaced a faulty inverter — on the date we agreed, and to a high standard. A friendly, supportive team.
After a new consumer unit was fitted our battery stopped working; our warranty had ended and the original supplier wasn’t helpful. GreenFox got the battery running again after a £99 health check (plus VAT). We were so impressed we joined Vixen at £25.99/month for peace of mind.
Vixen is easy to book, the team arrived when scheduled, and the service and clean set us up for the year ahead. We’d recommend post-install care — it’s a no-brainer.
Join the Vixen Care Plan
One monthly subscription. Our technicians inspect and verify your system with an MOT-style report, scheduled cleaning, remote support, and member benefits.
Vixen Care Plan — ongoing maintenance & support
Phone: 0330 133 8165 · Email: hello@greenfoxenergy.co.uk
Questions about care plans
Even new systems benefit from regular monitoring and cleaning. Panels can accumulate dirt within months, and catching any issues early prevents bigger problems down the line. Many customers start their care plan from day one.
Absolutely. We service all solar systems regardless of the original installer. We'll start with a full health-check to assess your system's condition, then tailor a care plan to suit.
We recommend at least once a year, though panels near trees, under bird flight paths, or in areas with high pollution may benefit from cleaning every 6 months.
Your report will set out anything we find, with recommendations and costs. Members get 20% off labour for repairs or upgrades. Parts and materials are charged separately, and there is no obligation to go ahead.
The Vixen Care Plan is a 12-month minimum contract. After that it renews monthly until you cancel. You can cancel only after the first 12 months, with 30 days’ written notice.
Vixen Care Plan terms
By subscribing to the Vixen Care Plan, you agree to these terms. They are also on our terms page.
1. Contract duration and renewal
The Vixen Care Plan is a 12-month minimum contract. After the initial 12 months, the plan automatically renews monthly and will continue until cancelled by you with 30 days’ written notice.
2. Services included
Your plan covers:
- Panel cleaning (subject to safe access)
- Annual solar system health-check
- Performance monitoring with remote support
- Inverter and wiring checks
- MOT-style written report with photos and recommendations
- Priority support and booking for repairs or upgrades
- 20% discount on labour for any repairs or upgrades
3. Cost of materials
The plan covers labour and service visits only. Any replacement parts, components, or materials needed for repairs or upgrades will be charged separately at standard rates.
4. Warranties
- GreenFox workmanship warranty applies only to systems installed by GreenFox.
- For systems not installed by GreenFox, or parts supplied by manufacturers, manufacturer warranties apply.
- The Vixen Care Plan does not extend or replace any manufacturer or third-party warranties.
5. Eligibility
The plan is designed for solar PV systems sized between 3–7 kWp. For larger systems, please contact GreenFox for a bespoke service agreement.
6. Cancellations and changes
You can cancel the plan only after the initial 12-month contract period, with 30 days’ written notice. GreenFox may amend these terms with 30 days’ notice.
7. Access and safety
Safe access to your solar panels and equipment is required for cleaning and inspections. If safe access is not possible, some services may be limited or excluded.
8. Exclusions
The plan does not cover:
- Cost of parts or materials
- Repairs due to third-party damage, weather events, or accidents
- Upgrades or modifications beyond routine maintenance
- Services not explicitly listed in the plan features
9. Liability
GreenFox Energy accepts no liability for loss of generation, damage, or costs arising from circumstances beyond its reasonable control.
10. Contact and support
For support, booking, or enquiries, please contact us at hello@greenfoxenergy.co.uk.
Questions about Vixen?
We're happy to talk through what's included and whether a care plan suits your system — no pressure, plain English.